We're so excited to announce that we've been awarded the Gold Trusted Service Award from Feefo!
Outsource UK, one of the UK’s largest independent specialist recruitment companies, has won the Feefo Gold Trusted Service award for the second time, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
After launching their new Purpose in 2021, to ‘eliminate bias, privilege and inequality within talent engagement’, Outsource UK have been working hard to becoming the UK’s most inclusive recruitment company so winning this award really helps to show that the extensive work into their Diversity and Inclusion strategy and putting people at the heart of everything that they do is really working.
Giving their customers the opportunity to leave reviews and have their voices heard is invaluable. The internal team of Customer Champions review every piece of feedback so that they can not only listen to their customers, but use their feedback to continuously improve their service. The Customer Champions then share any improvements and learnings with the rest of the business across Outsource’s three offices in Birmingham, Manchester and Swindon, and with their remote workers too.
Nick Dettmar, CEO of Outsource UK commented: “We're very proud to receive this award from Feefo as it recognises genuine feedback from our customers. As an organisation, we strive to have a high level of customer experience in all that we do. Thank you to our team who have helped us achieve this.”
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional customer feedback. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analysing feedback from real customers.
Working with over 6,000 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.
Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between 1st January 2022 and 31st December 2022, with a Feefo service rating of between 4.5 and 5.
Congratulating Outsource UK on winning this year’s award, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses, so I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognising companies, like Outsource UK, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return. I look forward to seeing what Outsource UK and our other customers achieve next year.”
You can read through all of Outsource UK's Feefo feedback on their what our customers say webpage. For more information on how Outsource UK can take care of your hiring plans, connect with us on LinkedIn or email us at info@outsource-uk.co.uk.
